FAQs
Need help? We've got you covered.
What countries do you ship to?
We ship our gear worldwide! You can check out our full range of global shipping destinations and delivery options here.
Do you have a size guide?
To find your perfect fit, please refer to the size guide and specific product measurements listed directly on each individual product page.
How do I know if my order has been placed?
An order confirmation will hit your inbox within an hour of placing your order. If you haven't received it, please give your spam or promotions folder a quick check just in case it got detoured along the way.
Can I cancel or change my order?
We move fast so you can get moving! To ensure your new gear arrives as quickly as possible, our team starts processing your order the moment it is placed. Because of this immediate turnaround, we are unable to cancel or modify orders once they are submitted. If you need a different size or color, simply place a new order for the correct item and return the original back to us.
Where is my order?
Track your journey. The moment your gear hits the road, we'll send a shipping confirmation email complete with your tracking number so you can follow its progress directly on the carrier's website. Please allow 24-48 business hours from ordering for your tracking information to update.
Why is my order late?
We aim for speed, but sometimes delays happen. Please double-check your selected shipping method at checkout, order cutoff times, and our estimated delivery windows. Note that orders placed on weekends or holidays will process the next business day. All shipping timelines are estimates provided by our couriers.
I received a faulty item, what do I do?
We’re incredibly sorry your gear isn’t right—please email your name, order number, and a photo of the faulty or incorrect item to hello@rfrmactive.com so we can get you back on track immediately.
Why was I charged a restocking fee for my undelivered return?
If a courier returns a package to our warehouse as undeliverable (due to an incorrect address, refused customs fees, or multiple failed delivery attempts), a 15% restocking fee is deducted from your refund. Please double-check your shipping details at checkout to keep your delivery moving smoothly.